It is vital to ensure that the customer experience is positive in the tourism industry. From streamlining services to personalizing experiences, digital development helps the tourism industry to further enhance the customer experience.
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Sandra Bertholet(43 years old, born and living in Luxembourg) has been working in tourism and hospitality since 2001. After graduating from the Hotel management school in Diekirch, Luxembourg (in 1997) with a diploma as “Hôtelier- Restaurateur” and several traineeships in Luxembourg, Switzerland and Austria she continued her studies in Krems / Donau in Austria at the International Management Center (IMC Kremsw)ith a master degree in Tourism Management and Leisure Time economics; specialization topic: “Sustainable tourism development in rural areas”
Her global vision of the tourism planning, having worked at a senior level in the private and public sector, as well as -being closely involved with the associative network follows.
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Covid-19 has had a profound impact on the tourism sector globally. The past year will – long be remembered for the far-reaching consequences of the pandemic and the detrimental affect it has had on individuals, health, lifestyles, organizations and economies to name but a few.
As businesses start to build back from the disruption caused by Covid-19, they will need to ensure their people have the skills needed to support safe reopening and to emerge stronger from the crisis.
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