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NTG / Blog / Food & Beverage
May 10, 2022

NTG Final Conference: The transition of green, digital and social skills development

On the 9thof June, the NTG Alliance hosts the final online conference ‘The Next Tourism Generation: The transition of green, digital and social skills development’. This conference will be divided into four main modules;collaborative framework on skills development and the NTG Blueprint, innovation in Education, Skills Training, and curriculum development, assessing skills gaps and future skills needs in tourism and the road ahead on skills in tourism – Pact for Skills and PANTOUR.

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March 9, 2020

The growing value of vegetarian and local cuisine in hospitality

Protection of the environment is going to be and already is one of the hot topics in tourism and hospitality in 2020. The different sub-sectors in tourism and hospitality will have to take this into account through various business decisions. Eurogites focuses on the green trends in hospitality for the upcoming year in the second blog of this trend-series.READ MORE

December 30, 2019

? Top Ten Tourism Topics of 2019

Another year has flown by and with the holidays approaching very soon, theNext Tourism Generation Alliancehad a look at the most-read blog articles on the website. With the main focus on digital, social and green skills in five different sub-sectors in tourism and hospitality, many case studies, events and expert interviews were highlighted in the blog section. In the coming year, many more hot topics will be discussed on the website and shared on our social media channels.

Before we head off to 2020, let’s have a look at thetop ten tourism topics of 2019. Enjoy!READ MORE

October 28, 2019

Ultimate transformation: How will robots, artificial intelligence and service automation disrupt the tourism and hospitality industries?

At the end of the 20thand beginning of the 21stcentury, the GDSs (Global Distribution Systems), Internet, social media, websites and mobile applications, made the world smaller and changed the rules of the business and competition among travel, tourism and hospitality companies. Now the tourism industry is facing a new revolution, one more powerful, transformative and with longer-term implications than the previous changes. Tourism is entering the robotics era.Stanislav Ivanovfrom NTG key partnerVarna University of Management,wrote an interesting blog on this matter.READ MORE

September 25, 2019

Customer experience will overtake price and product as the key brand differentiator by 2030

Providing outstanding customer service is a sure way of building brand loyalty and repeat custom. Seven out of 10 people will spend more money to do business with a company that provides great customer service and its importance is set to increase. The forecast for 2030 suggests a more personalised service with human interaction will be the key to repeat business, also shown in theNext Tourism Generation research outcomes. Moreover, with customer acquisition costing up to 25 times more than retention, businesses must embrace this strengthening direction and focus more on their employees and their interaction with the customer.

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September 6, 2019

Popping up in F&B: virtual restaurants that rely on digital customers

One of the most important changes happening in the food and beverage industry has to do with the new habits and interests of customers. This change is that the demand for food delivered at home is growing tremendously. Due to new developments in digital technologies, restaurants are able to sell their dishes online that are delivered to home addresses. Nowadays, people just have to walk around Madrid (or other capital cities) at lunchtime or dinner to observe that a significant percentage of the vehicles that circulate are motorcycles and cars of food delivery companies. Delivery drivers are an innovative type of waiter of the new generation. TheNext Tourism Generation Alliancealso focuses on how to optimize the implementation of digital tools in the hospitality sector. This blog, written by NTG key partnerAlicante Universityfocuses on the developments of digital tools in the hospitality industry in Spain, based on theNTG Interviews.

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August 28, 2019

Reflections on the future social skills needs in tourism in Hungary

According toNext Tourism Generation Alliancecountry field research conducted in Hungary bykey partners VIMOSandUniversity of Soproncuriosity, tolerance and trustworthiness are the most important social skills in tourism in Hungary nowadays.

Another highly sought-after attitude is to be aware that “one makes a living from their guests” and treats them accordingly. Since employees in the tourism industry have to get along with guests and co-workers, interpersonal skills are of high value.

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July 25, 2019

European perspective on the future of food & beverage operations

食品和饮料业务

NTG案头研究的终结d survey, semi-structured interviews were conducted in all partner countries to acquire additional in-depth understanding and insights into the future of digital, green and social skills from the perspective of people working in the tourism industry. Altogether, 264 interviews were conducted in theNTG key partner countrieswith senior managers, human resource managers, company owners, entrepreneurs, heads of department and other relevant respondents in all five tourism sectors under investigation. This blog focuses on the most important outcomes of thefood & beverage operations.

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