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NTG / Posts tagged "hospitality"
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November 22, 2021

Co-working in small tourist areas. Sustainable options for young entrepreneurs of Rural Tourism

Concetta D’Emma, (39 years old, born and living in Italy) is Founder of theUnconventional Hospitality project, and works also as an International Speaker, Author, Challenger & Business Coach, Food & Green Marketing Strategy Expert, and Press & Public Relationships for GWTO (Global Wine Tourism Organization).

After graduatingin tourism sciencesand -completing a Masters degree in tourism management, she realized thatshe needed to work – at a deeper level with people, not just to give them “technical” skills. This is the way she has found to improve the hospitality industry and this is why over the years she has also become a Mental Coach.

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March 9, 2020

The growing value of vegetarian and local cuisine in hospitality

Protection of the environment is going to be and already is one of the hot topics in tourism and hospitality in 2020. The different sub-sectors in tourism and hospitality will have to take this into account through various business decisions. Eurogites focuses on the green trends in hospitality for the upcoming year in the second blog of this trend-series.READ MORE

December 30, 2019

? Top Ten Tourism Topics of 2019

Another year has flown by and with the holidays approaching very soon, theNext Tourism Generation Alliancehad a look at the most-read blog articles on the website. With the main focus on digital, social and green skills in five different sub-sectors in tourism and hospitality, many case studies, events and expert interviews were highlighted in the blog section. In the coming year, many more hot topics will be discussed on the website and shared on our social media channels.

Before we head off to 2020, let’s have a look at thetop ten tourism topics of 2019. Enjoy!READ MORE

September 25, 2019

Customer experience will overtake price and product as the key brand differentiator by 2030

Providing outstanding customer service is a sure way of building brand loyalty and repeat custom. Seven out of 10 people will spend more money to do business with a company that provides great customer service and its importance is set to increase. The forecast for 2030 suggests a more personalised service with human interaction will be the key to repeat business, also shown in theNext Tourism Generation research outcomes. Moreover, with customer acquisition costing up to 25 times more than retention, businesses must embrace this strengthening direction and focus more on their employees and their interaction with the customer.

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August 7, 2019

How technology wouldn’t work without the hospitality human touch

The speed of technological and organizational changes makes it necessary to reflect on the tools we must have at our disposal for companies to maintain their levels of competitiveness. These tools must materialise not only in the form of technology but also in the form of competences transferred to professionals in the sector.

Just as NTG will draw a map of skills and training possibilities for each position in the tourism sector, theITH Innovation Summitdiscussed what skills professionals should have and, above all, how entrepreneurs must offer them.READ MORE

June 4, 2019

Sustainability and “green” skills in hospitality – how to make a sexy concept work?

Long ago sustainability evolved from a trendy word to a real concept, applicable in any industry or activity. Sustainability in hospitality has been discussed in many details and contexts – special reports and studies explore the importance of sustainable development for accommodation establishments and other tourist companies (Higham & Miller, 2018). There are numerous practices, programmes, certifications, etc. (UNWTO; T4SDGS) that persuade managers and owners how vital sustainability is for their business and for the world as a whole.READ MORE

March 20, 2019

未来技能在旅游业和天然气的重要性tronomy Tourism

Digitalization is everywhere, but not every tourism experience can be digitalized. The tourism industry has one sub-sector that remains at its best when it comes to offering un-digitalized services: the food & beverages sub-sector. However, the sub-sector includes digital, social and green skills and platforms in order to optimize this service. Currently, one of the biggest motives in the tourism industry is looking for good food experiences. TheNext Tourism Generation Alliance (NTG)aims to provide skills sets to the food & beverage sub-sector as well in order to show them what skills are necessary in order to be futureproof by the year 2030. In this blog, the trends of Food Tourism and its impact on the tourism industry will be discussed.READ MORE

Accessible tourism experiences
November 21, 2018

A meeting with Dr. Vicky Richards: Accessible Tourism

Vicky理查兹博士项目主任graduate Tourism Programmes and Lecturer in Tourism, Hospitality and Events (THE) atCardiff Metropolitan Universityteaches a 10-credit score module concentrating on social inclusion.Vicky has a wealth of experience and knowledge and has worked in disability services for 20 years within the third sector.From a tourism and hospitality point of view, she believes that the industry, such as hotels and restaurants, can easily begin to break down the barriers for people with disabilities and accessible tourism experiences.Next Tourism Generation (NTG)also aims to bring the attention toaccessibility for all in tourism. In this blog, Heini Jones, the Communications Officer from the Wales NTG project,interviews Vicky about social inclusion and the importance within the industry sub-sectors.

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